LEGAL

Refund Policy

Effective Date: May 18, 2026 · Last Updated: May 18, 2026

1. Overview

FixResume.net operates on a prepaid credit model — not a subscription. You purchase credits upfront, and each credit is consumed when you use a feature such as resume optimization or cover letter generation. This policy explains in clear terms what is and is not eligible for a refund.

By purchasing credits on FixResume.net, you agree to this Refund Policy in its entirety.

2. Consumed Credits Are Non-Refundable

When you use a credit to generate an AI-optimized resume or cover letter, that credit is immediately and permanently consumed. This is because at the moment you initiate a generation:

  • A real-time request is sent to our AI provider (Anthropic) and the API cost is incurred on our end.
  • Server computing resources are utilized to process your request and generate the output.
  • The completed, AI-generated document is delivered to your account instantly.

Consumed credits cannot be refunded. Once the AI generation completes and the output is available in your dashboard, the credit is non-refundable — regardless of your satisfaction with the output, the formatting, or the content style.

We encourage you to review your uploaded resume file and the pasted job description carefully before initiating a generation to get the best possible result on the first try.

3. Unused Credits — All Sales Are Final

Unused credits in your account do not expire. They remain valid indefinitely and can be used at any time in the future, even if you are inactive for an extended period.

However, we do not offer cash refunds for unused credits. Once a credit purchase is completed, it is final — unused credits cannot be converted back to money, regardless of how many remain in your account or when you purchased them.

Example: If you purchase a bundle of 4 credits and use 2 of them, the remaining 2 credits will stay in your account indefinitely — but they are not eligible for a refund.

This policy applies to all credit packages, regardless of the purchase size or date.

4. Exceptions — Technical Failures

We recognize that technical failures can occasionally occur. If a credit was deducted from your account balance but the AI failed to generate any output due to a confirmed server-side error or system failure on our end, we will restore the consumed credit to your account.

Situations that qualify for credit restoration:

  • The generation failed with a system error and no output was produced.
  • Our server logs confirm the failure occurred on our infrastructure.
  • The issue is reported within 7 days of the failed attempt.

Situations that do not qualify for credit restoration:

  • Dissatisfaction with the quality, tone, or style of the AI-generated output.
  • The output did not match your expectations or preferences.
  • You uploaded an incorrect file or pasted an incomplete job description.
  • Your internet connection dropped after the generation was completed.

To report a technical failure and request credit restoration, email us at support@fixresume.net within 7 days. Include your account email and the approximate date and time of the failed attempt. We will review our server logs and restore the credit if a failure is confirmed.

5. Duplicate Charges

If you were charged more than once for the same credit package due to a billing error or a duplicate transaction on our side, please contact us at support@fixresume.net within 7 days with evidence of the duplicate charge (e.g., a screenshot of your bank or card statement). Confirmed duplicate charges are eligible for a full refund of the duplicated amount.

6. Chargebacks & Payment Disputes

We strongly urge you to contact us directly before initiating a chargeback with your bank or card provider. We are committed to resolving legitimate issues quickly and fairly.

Initiating an unjustified chargeback may result in:

  • Immediate suspension or permanent termination of your FixResume.net account.
  • Forfeiture of all remaining credits in your account without compensation.
  • Being reported to payment processors as a fraudulent user, which may affect your ability to use other services.

If you have a legitimate billing concern, please reach out — we will do our best to help.

7. How to Contact Us

For all refund inquiries, credit restoration requests, or billing questions, please contact our support team:

Email: support@fixresume.net
Response Time: We aim to respond within 1–3 business days.

Please include your registered account email address and a brief description of your issue for the fastest resolution.